Businesses looking to offer more seamless, efficient support can benefit from cloud based call centers.
What is ASR and How Can It Help My Business?
3 Ways AI Has Improved Voice Recognition for Customer Support
New AI advancements are powering a new way of doing customer support. Learn how voice recognition improves CX.
What is NLP and How Does It Improve CX?
Learn how NLP uses AI to process text and speech, improve CX, and boost business outcomes.
3 Natural Language Processor Techniques for Boosting CX
Boost CX with these 3 best practice natural language processor techniques.
Why NLP AI is the Key to Better Customer Support
The Best Call Center Platforms: What Are They Missing?
What features should the best call center platforms all include? Read our guide to compare solutions.
Text to Speech: The Ultimate AI-Powered CX Boost
Text to speech technology boosts support strategies for better team efficiency and seamless CX.
3 Ways Speech Synthesis Can Improve CX
Learn how speech synthesis makes support more efficient and effective while boosting CX.
Capacity Deepens Voice and Contact Center Capabilities with Two Acquisitions
Capacity has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings.
The Future is Automation and AI in Contact Centers
As customer expectations continue to rise, Contact Centers must modernize to assure customer satisfaction and support their staff.
Capacity Launches AIAssessment.com to Help Companies Get Started with AI
Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology.