The possibilities are endless when it comes to AI in the workplace. Learn more about the 3 parts of support automation: Self-Service, Agent Assist, and Campaigns & Workflows.
4 Questions to Ask a Potential AI Partner
The right partner should be working hand-in-hand with you to develop an AI roadmap for your future. Here are 4 questions to ask any new AI vendor.
4 Questions to Ask Yourself to Get Started with Automation
Start to build an effective AI strategy at your organization by considering these 4 questions.
3 Types of Support Automation and How AI for Work Can Help Your Business
Support automation can help businesses improve productivity, reduce expenses, and achieve better experiences for customers and employees alike.
Capacity Launches AIAssessment.com to Help Companies Get Started with AI
Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology.
3 Tips for Adopting Tech and Ensuring Success
Once you implement technology, it’s important to have a plan in place to get your team members to adopt it in their workday. Learn more
5 Mortgage Lending Problems Solved With AI and Automation
Mortgage lenders are constantly bogged down with shoulder taps, repetitive tasks, and other problems that arise during loan origination and servicing.
Automating Your Business: Next Move, Inc. Success Story
Learn how Next Move has transformed their business by implementing our AI-powered support automation platform.
Mortgage Innovators 2022 Recap
The Capacity team attended Mortgage Innovators 2022 and learned how tech is changing the mortgage industry.
4 Key Takeaways from TMC Days, Miami Nights 2022
The Capacity team traveled to Miami for TMC Days, Miami Nights in March. They enjoyed many innovative sessions and insightful conversations.
How PRMG is Using MOBi to Automate Support Internally
PRMG uses MOBi, their online business intelligence, to automate support and answer over 90% of all questions in 1.6 seconds.
MBA’s Independent Mortgage Bankers Conference 2022 Recap
Our team at Capacity started 2022 by attending MBA’s Independent Mortgage Bankers Conference 2022 in Nashville, TN.