Capacity has been named 2026's Global Technology Partner of the Year by 8x8, Inc, which recognizes contact center AI technology partners across nine categories and three regions. As the Global Technology Partner of the Year, Capacity has driven the most meaningful impact across contact center AI, unified communications, CPaaS and distribution in the North America, EMEA and ANZ regions.
We have some exciting news to share: Capacity has been named Global Technology Partner of the Year by 8×8, Inc. (NASDAQ: EGHT) as part of their 2026 Partner Awards program.
This recognition places Capacity among an elite group of channel and technology partners that 8×8 honors annually based on a rigorous data-driven process. Winners are selected based on total bookings, year-over-year growth rate, and net-new customer acquisition. Out of the full global ecosystem of 8×8 technology partners, Capacity stood out as the top performer.
What this award means
The 8×8 Partner Awards recognize partners across nine categories spanning contact center, unified communications, CPaaS, distribution, and technology partnerships, covering three regions: North America, EMEA, and ANZ. The Global Technology Partner of the Year award is the single category without regional boundaries, recognizing the one partner that drove the most meaningful impact across 8×8’s entire technology partner ecosystem worldwide.
For us, it’s a reflection of what our customers are experiencing every day: an AI-powered support platform that integrates deeply with the tools enterprises already rely on, including the 8×8 Platform for CX. When Capacity connects to a communications platform like 8×8, the result is faster resolutions, fewer escalations, and a better experience for the people on both sides of every conversation.
Built together, for the customer
Emily Masterton, Global Head of Channel Sales at 8×8, captured the spirit of this partnership well: the partners who earned top honors this year “leaned in, pushed hard, and delivered real results for our joint customers.”
That’s the goal. Capacity’s integration with 8×8 brings AI-driven automation directly into the contact center and unified communications workflow, helping support teams deflect repetitive questions, surface the right answers instantly, and free up agents for the conversations that actually need a human touch.
What’s next
This award comes at a moment of real momentum for Capacity. As we continue to expand our platform’s reach across enterprise customer experience, partnerships like the one we have with 8×8 are central to that growth. The ability to meet customers inside the platforms they’re already using, and make those platforms meaningfully smarter, is core to how we think about the future of AI in support.
We’re proud of this recognition, and even more proud of the work that earned it. Thank you to the teams at 8×8 and to every customer who trusted both of us to show up for them this year.
To learn more about how Capacity integrates with 8×8 and other leading communications platforms, explore our integrations.
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