by Team Capacity | Feb 21, 2020 | AI Agents & Automation
Enterprise AI is often praised for the positive impact it has on an organization’s bottom line. However, it’s presence in the workplace alone enables more efficiency and productivity since it can exponentially increase communication among customers and employees...
by Team Capacity | Feb 18, 2020 | Contact Center AI
We live in a self-serve world where consumers would rather search for the answers themselves. In fact, according to Microsoft, 90% of consumers expect an online portal for customer service. Unfortunately, many businesses still force consumers to contact a support team...
by Team Capacity | Feb 13, 2020 | Artificial Intelligence
You might be surprised to learn that some orgs still view clever advertising as a standalone strategy. With the right budget, unscrupulous execs expect to move enough widgets to satisfy this quarter’s KPIs. It might not be sustainable (looking at you, Fyre Fest), but...
by Team Capacity | Feb 11, 2020 | Knowledge Management
An enterprise search tool is an organization-specific search engine that empowers employees with the knowledge they need to accomplish tasks. In an ideal world, enterprise search solutions land somewhere in between basic indexing and advanced commercial services like...
by Team Capacity | Feb 5, 2020 | Artificial Intelligence
When conceptualizing the future of work, some picture an artificially intelligent T-800-esque cybernetic robot coming for the role they’ve rightfully earned. While it’s true that certain jobs might be made redundant with machine learning (ML) and artificial...
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