by Eglė Račkauskaitė | Oct 22, 2025 | Contact Center AI
Are you in the market for autonomous AI agents that can help your customers solve issues on the spot, optimize your support team, and save time? Then you’ve probably come across Sierra AI. This enterprise AI startup, focused on building autonomous AI agents for... by Team Capacity | Oct 16, 2025 | News & Stories
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity’s conversation intelligence capabilities, providing clients with a unified platform for... by Alexa Schmitt Bugler | Oct 13, 2025 | Customer Experience
Artificial intelligence in energy and utilities is redefining the future of water, power, and gas providers in the U.S., and already it’s changed how many operate today. From handling surging customer inquiries during outages to optimizing grid operations and... by Eglė Račkauskaitė | Oct 3, 2025 | Customer Experience
TL;DRBilling automation software streamlines invoicing, reduces errors, and keeps payments flowing smoothly. AI-powered automation in accounting can save your business an average of 40 hours annually. From salons to banks, any business can save time, cut costs, and... by Eglė Račkauskaitė | Oct 3, 2025 | Contact Center AI
If marketing and sales teams had one wish, it’d be for simple, seamless lead generation. The good news? With today’s technology, generating high-quality leads can happen automatically—even after you’ve clocked out—without any manual effort. The answer? Lead capture... 
