by Alexa Schmitt Bugler | Aug 27, 2026 | Artificial Intelligence
Most contact center AI agent deployments that underperform have one thing in common: they were treated as technology projects rather than operational frameworks. This guide is designed to help CX leaders understand how to implement AI agents in a contact center in 6... by Alexa Schmitt Bugler | Aug 27, 2026 | Artificial Intelligence
The AI agent market for contact centers has expanded fast enough that comparing platforms is now genuinely difficult. Three years ago there were a handful of serious options. In 2026 there are hundreds, and there’s increasing pressure to invest in and scale AI... by Alexa Schmitt Bugler | Aug 27, 2026 | Artificial Intelligence
Still trying to figure out how and when to invest in AI agent vs agent assist tools for contact center support? You’re not alone. A whopping 88% of contact centers are using AI at scale…but only 25% of that have actually leveraged its full potential... by Eglė Račkauskaitė | Aug 27, 2026 | Artificial Intelligence
When comparing UCaaS vs CCaaS, which of these platforms do you need for your business? In this practical guide to contact center technology, we’ll explore the difference between internal-focused UCaaS (Unified Communications as a Service) and customer-focused... by Alexa Schmitt Bugler | Aug 26, 2026 | Artificial Intelligence
Smooth AI agent to human agent escalation is table stakes now for CX and contact center leaders. With the majority of contact center AI agents now handling 25-60% of inbound volume, the interactions that reach a human are those that AI couldn’t close. These are... 
