by Eglė Račkauskaitė | May 29, 2026 | Artificial Intelligence
AI solutions for automotive customer experience help companies deflect repetitive inquiries, reduce busy work, improve customer experience, and limit no-shows. Many companies are following the automation path. A recent Grand View Research report estimates that... by Eglė Račkauskaitė | May 22, 2026 | Artificial Intelligence
Automated customer service removes busy work, provides instant and more personalized customer support, and helps your contact center cut costs and generate more revenue without you lifting a finger. However, the key to all these benefits is not adding yet... by Eglė Račkauskaitė | May 15, 2026 | Contact Center AI
Contact center analytics is a feature that collects, measures, and analyzes data from customer interactions and operations within a contact center to improve performance, personalize customer experience, and fill any service gaps. It’s a crucial differentiator... by Eglė Račkauskaitė | May 15, 2026 | Artificial Intelligence
Not sure whether Cresta agrent assist or Capacity is better for your customer support? The main difference when comparing Cresta vs Capacity is that Cresta is more of an overlay AI solution for enterprises to enhance their current tech stack, while Capacity offers a... by Eglė Račkauskaitė | May 8, 2026 | Contact Center AI
Agent productivity in a contact center measures how efficiently agents resolve customer issues — typically tracked through metrics like average handle time (AHT), first contact resolution (FCR) and tickets handled per hour. When you think about the foundation of your... 
