eBook
AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
by Alexa Schmitt Bugler | Apr 22, 2026 | AI in the Workplace, Artificial Intelligence
TL;DR Capacity's ROI calculator helps contact centers and customer support leaders to project potential cost-savings with new AI tools across channels. Input your amount of interactions, cost per interaction and other crucial KPIs to model what you're spending now—and...by Eglė Račkauskaitė | Apr 21, 2026 | Contact Center
TL;DR Call center quality assurance (QA) software is the key to delivering consistent, accurate, and customer-friendly support. This guide breaks down why QA software matters, how automated, hybrid, and manual QA compare, and ways you can improve accuracy, reduce...by Eglė Račkauskaitė | Apr 10, 2026 | Future of Work
TL;DRAgentic meaning refers to AI systems that act with autonomy—planning, deciding, and taking action without constant human input. Unlike traditional tools that only respond, agentic AI collaborates across tasks, learns from feedback, and drives real results in...by Eglė Račkauskaitė | Apr 10, 2026 | Agent Assist, Productivity
TL;DRReal-time agent assist for contact centers is an AI-powered technology that supports human agents during live interactions by providing instant answers, coaching, and automation. Teams can work faster, stay consistent, and deliver better customer experiences...by Eglė Račkauskaitė | Apr 10, 2026 | Contact Center, SaaS
TL;DRAI agent assist software empowers customer support teams with real-time guidance, automation and insights. Agent tool use cases in customer service help agents work faster, train easier and deliver more personalized, consistent customer experiences across every...