by Steve Frederickson | Apr 30, 2026 | Artificial Intelligence
By Scott Litman, SVP at Capacity & Steve Frederickson, Senior Director of Product at Capacity Something quietly dangerous is happening in boardrooms and product meetings across the country. Business leaders are commissioning AI-powered customer service and support... by Eglė Račkauskaitė | Apr 24, 2026 | Artificial Intelligence
By now, you’ve probably heard about the benefits of AI support tools for education. According to Microsoft’s special report, AI in Education (2025), 86% of education organizations use generative AI, mainly to provide personalized teaching and simplify... by Alexa Schmitt Bugler | Apr 22, 2026 | AI Agents & Automation
Capacity’s AI ROI calculator helps contact center leaders project cost savings using their own support volumes and channel costs, not generic benchmarks. Because customers want faster service. Agents need more assistance and actionable insights. Support costs... by Eglė Račkauskaitė | Apr 21, 2026 | Contact Center AI
Call center quality assurance software is a solution designed to ensure every interaction with your customers delivers the top experience and service quality they expect and deserve. With growing customer expectations, it’s not enough to respond quickly—you also need... by Eglė Račkauskaitė | Apr 17, 2026 | AI Agents & Automation
Agentive AI helps contact and call centers handle hundreds of customer calls and inquiries without overwhelming their agents. With the ability to act independently based on your preset logic and rules, this technology personalizes customer experience, cuts operational... 
