by Steve Frederickson | Apr 30, 2026 | Artificial Intelligence
By Scott Litman, SVP at Capacity & Steve Frederickson, Senior Director of Product at Capacity Something quietly dangerous is happening in boardrooms and product meetings across the country. Business leaders are commissioning AI-powered customer service and support...
by Marc Vontobel | Apr 29, 2026 | Artificial Intelligence
Here’s a scenario that plays out in companies every day: someone spends 45 minutes hunting through Slack threads, old emails, and shared drives looking for a document that already exists. They eventually give up and recreate it from scratch. On the surface, that...
by Eglė Račkauskaitė | Apr 24, 2026 | Artificial Intelligence
By now, you’ve probably heard about the benefits of AI support tools for education. According to Microsoft’s special report, AI in Education (2025), 86% of education organizations use generative AI, mainly to provide personalized teaching and simplify...
by Eglė Račkauskaitė | Apr 24, 2026 | AI Agents & Automation
Agentic AI for contact centers can adapt on the fly, handle hundreds of calls and chats at once, personalize customer service from the first hello, and even surface the right information when your agents need it most. Deloitte predicts that within the next two years,...
by Alexa Schmitt Bugler | Apr 22, 2026 | AI Agents & Automation
Capacity’s AI ROI calculator helps contact center leaders project cost savings using their own support volumes and channel costs, not generic benchmarks. Because customers want faster service. Agents need more assistance and actionable insights. Support costs...
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