by Steve Frederickson | Apr 30, 2026 | Artificial Intelligence
By Scott Litman, SVP at Capacity & Steve Frederickson, Senior Director of Product at Capacity Something quietly dangerous is happening in boardrooms and product meetings across the country. Business leaders are commissioning AI-powered customer service and support...
by Eglė Račkauskaitė | Apr 24, 2026 | Artificial Intelligence
By now, you’ve probably heard about the benefits of AI support tools for education. According to Microsoft’s special report, AI in Education (2025), 86% of education organizations use generative AI, mainly to provide personalized teaching and simplify...
by Alexa Schmitt Bugler | Apr 22, 2026 | AI Agents & Automation
Capacity’s AI ROI calculator helps contact center leaders project cost savings using their own support volumes and channel costs, not generic benchmarks. Because customers want faster service. Agents need more assistance and actionable insights. Support costs...
by Eglė Račkauskaitė | Apr 7, 2026 | Knowledge Management
Your business knowledge is the engine behind: Higher team productivity Faster, more efficient operations Seamless team collaboration Excellent customer service But here’s the challenge: turning raw data into actionable knowledge isn’t easy without the right tools....
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