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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
by Eglė Račkauskaitė | Apr 10, 2026 | Contact Center, SaaS
TL;DRAI agent assist software empowers customer support teams with real-time guidance, automation and insights. Agent tool use cases in customer service help agents work faster, train easier and deliver more personalized, consistent customer experiences across every...
by Eglė Račkauskaitė | Apr 7, 2026 | AI in the Workplace, Artificial Intelligence, Knowledge Management Systems, Knowledge Sharing Platform
TL;DR Top Glean alternative: Capacity offers a unified AI knowledge management platform for internal and external support, with advanced automation and security. Best for search and productivity: Coveo and ClickUp provide powerful search features and all-in-one AI...