by Eglė Račkauskaitė | Jun 30, 2026 | Contact Center AI
Contact center KPIs measure how well and how fast your human and AI agents solve customer problems. However, most modern contact centers measure more than just speed and quality. And with AI agents, old KPIs often don’t cut it anymore. For example, a 2024 March... by Eglė Račkauskaitė | Jun 26, 2026 | Artificial Intelligence
This guide on AmplifAI vs Capacity offers a complete overview of both tools and a comparison to help you make the best decision for your business and team. AmplifAI and Capacity are both customer support automation solutions, but where one brings a unique... by Eglė Račkauskaitė | Jun 18, 2026 | Contact Center AI
The way you manage your team is reflected in how productive, motivated, and efficient they are when interacting with customers. Call centers often struggle to manage hundreds of different people scattered across countries and time zones. That’s why call center... by Team Capacity | Jun 17, 2026 | Artificial Intelligence
Most contact center teams aren’t short on data. They’re short on time to do anything with it. Thousands of interactions happen every week across voice, chat, SMS and email. Every one of them contains crucial CX signals: what’s driving escalations,... by Team Capacity | Jun 16, 2026 | Artificial Intelligence
We have some exciting news to share: Capacity has been named Global Technology Partner of the Year by 8×8, Inc. (NASDAQ: EGHT) as part of their 2026 Partner Awards program. This recognition places Capacity among an elite group of channel and technology partners... 
