by Eglė Račkauskaitė | Mar 31, 2026 | Contact Center AI
If you’ve been using or considering purchasing Freshdesk customer support software, you might also be wondering about Freshdesk alternatives. While it’s a great option for many teams, it can fall short when it comes to certain features and delivering a true all-in-one... by Eglė Račkauskaitė | Mar 27, 2026 | AI Agents & Automation
Running an efficient contact center is a challenging task. You have to ensure an excellent customer experience while also supporting your teams and scaling the business. With the call center market going from USD 1.91 billion in 2024 to USD 5.75 billion by 2030, you... by Eglė Račkauskaitė | Mar 27, 2026 | Contact Center AI
As the market has grown for customer support tools powered by artificial intelligence (AI) and machine learning (ML), customer and employee expectations for on-demand support have responded in kind. Freshdesk and Zendesk are two of the biggest players in the customer... by Team Capacity | Mar 11, 2026 | Contact Center AI
There’s a wealth of insights buried in your customer conversations–but extracting those insights from thousands (or millions) of call recordings, chat transcripts, and emails is no small feat. That’s where conversation analytics come into play. Conversation analytics... by Eglė Račkauskaitė | Mar 6, 2026 | Customer Experience
Customer expectations are changing faster than ever. In fact, 57% of customer care leaders expect service demand to keep climbing. Customers have little patience for generic interactions or long wait times. They want fast, personalized support and a seamless... 
