by Eglė Račkauskaitė | Mar 31, 2026 | Artificial Intelligence
If you’ve been using or considering purchasing Freshdesk customer support software, you might also be wondering about Freshdesk alternatives. While it’s a great option for many teams, it can fall short when it comes to certain features and delivering a true all-in-one...
by Eglė Račkauskaitė | Mar 27, 2026 | Artificial Intelligence
Running an efficient contact center is a challenging task. You have to ensure an excellent customer experience while also supporting your teams and scaling the business. With the call center market going from USD 1.91 billion in 2024 to USD 5.75 billion by 2030, you...
by Eglė Račkauskaitė | Mar 27, 2026 | Artificial Intelligence
As the market has grown for customer support tools powered by artificial intelligence (AI) and machine learning (ML), customer and employee expectations for on-demand support have responded in kind. Freshdesk and Zendesk are two of the biggest players in the customer...
by Eglė Račkauskaitė | Mar 27, 2026 | Artificial Intelligence
One of the biggest trends in call center management in the coming years is providing customers with a seamless omnichannel experience. When 79% of customers expect consistent, connected interactions across departments and touchpoints, going omnichannel is the next...
by Eglė Račkauskaitė | Mar 20, 2026 | Artificial Intelligence
Building an effective and productive call center support team starts with solid training, but it is reinforced with continuous call center coaching. The right agent coaching can help your team handle difficult customer cases in real time, learn ways to offer...
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