by Eglė Račkauskaitė | Jan 27, 2026 | Contact Center AI
With 92% of businesses planning to increase their investments in AI tools to improve their processes, customer support automation stands at the frontline. If automating your customer support or improving your current tool stack has been on your mind, you’ve probably... by Eglė Račkauskaitė | Jan 26, 2026 | Customer Experience
Running a call center is a difficult task, especially when it has one of the highest employee turnover rates, reaching as high as 60% per year. Now add rising customer expectations—something 57% of customer care leaders anticipate—and the pressure on support teams... by Eglė Račkauskaitė | Jan 26, 2026 | Contact Center AI
If you’re exploring ways to automate your customer support, chances are you’ve come across HappyFox, an AI-powered support platform. With features like seamless helpdesk integrations, AI agents, conversational bots, and more, it’s widely used to enhance customer... by David Karandish | Jan 20, 2026 | News & Stories
Customer support teams are closing more tickets than ever before. AI Agents and automation can handle higher volumes. Resolution times have dropped. Call center support appears to be working. But customers are telling a different story. In a recent survey of... by Eglė Račkauskaitė | Jan 19, 2026 | Customer Experience
Picture this: You step off a flight, exhausted and ready to collapse into bed. But instead of standing in a lobby line, clutching crumpled confirmation emails, your hotel room key is already waiting on your phone. Your preferences? Already loaded. Your late checkout... 
