How to Improve Call Center Customer Service: 15 Best Practices
TL;DRLearn how to improve call center customer service with 15 proven strategies covering: Wait times Self-service Agent performance Quality assurance Customer feedback Scalable automation Running a call center is a difficult task, especially when it has one of the...
10 Best HappyFox Alternatives in 2026 (Compared)
TL;DR HappyFox is a customer support automation platform. Due to limited integrations, clunky UX, and other challenges, many users look for HappyFox alternatives. HappyFox alternatives differ in automation, reporting, integrations, and customization. This article...
The Closure Index: What Our Research Reveals About AI, Humans and Supporting Customers Right
Customer support teams are closing more tickets than ever before. AI Agents and automation can handle higher volumes. Resolution times have dropped. Call center support appears to be working. But customers are telling a different story. In a recent survey of...