by Alexa Schmitt Bugler | Jul 25, 2025 | Customer Experience
In an industry built on trust, precision, and timely support, traditional insurance claims processing is often a source of frustration for both insurers and policyholders. Long cycle times, manual data entry, slow support, and siloed information are just a few of the... by Scott Litman | Jul 14, 2025 | Customer Experience
Call center leadership knows the struggle all too well. Reps are bouncing between multiple systems during live calls, searching through scattered documentation and logs spread across tools, platforms, and storage systems—while customers wait on hold. Training new... by Paulina Major | Jul 11, 2025 | Contact Center AI
Support teams are often measured by how quickly they resolve tickets. But the smartest teams prevent unnecessary tickets from being created in the first place. Ticket deflection is a critical component for support teams to improve metrics like time-to-response and... by Carey Morgan | Jul 10, 2025 | News & Stories
Capacity’s Chief Revenue Officer, Karaline Venezia, recently sat down with Jason Lowe, host of AI diatribe leader looking to discuss AI adoption hesitations and opportunities for businesses. In the interview she offers real-world solutions to help organizations across... by Carey Morgan | Jul 9, 2025 | News & Stories
Big news! Capacity has once again been named to the KMWorld AI 100 list. The list recognizes companies at the leading edge of innovation in AI-powered knowledge management. Capacity’s AI-powered support automation platform connects entire tech stacks to answer... 
