by Team Capacity | Jan 25, 2025 | Artificial Intelligence
Nuance on-premise is reaching end-of-life. Do you have a plan to find a replacement? You need to not just stay on-premise but also likely want to match – if not improve – upon your existing speech capabilities with a Nuance replacement. And you ideally want a...
by Team Capacity | Jan 23, 2025 | Artificial Intelligence
Many nonprofits know the struggle: limited resources and growing demands that get in the way of their true mission, serving their communities. But emerging technologies like AI offer nonprofits real, cost-effective strategies to work more efficiently across the entire...
by Team Capacity | Jan 7, 2025 | Knowledge Management
By Scott Litman, Capacity SVP & Formerly Founder of Lucy One year ago, Microsoft made a groundbreaking $10 billion investment into OpenAI, signaling their commitment to revolutionizing their enterprise solutions with generative AI capabilities. This ambitious move...
by Team Capacity | Jan 2, 2025 | Contact Center AI
The majority of today’s customers are using chat tools for customer service and that makes live chat jobs more important than ever. While the agent role is an essential part of customer experience (CX), it can be a thankless job. So how can organizations make...
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