If you’re an internet user, chances are great that you’ve interacted with a chatbot at some point. Considered cutting-edge tech just a few short years ago, these service-oriented programs are coordinating a huge portion of the back-and-forth between businesses and...
In the wake of paradigm-shifting events, businesses are often forced to reexamine certain strategies. This is particularly true when it comes to customer support. For consumers, resolving product or service issues in the midst of an already stressful situation can...
How humans in the loop and data labelers strengthen data quality for machine learning and customer success. In its simplest term, data is just a collection of information. Both humans and computers gather data on a daily basis to make judgements that guide us through...
After our first month of deployment, we wanted to take a moment to reflect on the COVID chatbot resource that our team launched with HR.com. Like many organizations, our team had to quickly pivot to ensure we stayed true to our mission of helping teams do their best...
As artificial intelligence (AI) becomes synonymous with modern business, you’ll hear the term digital transformation a lot. If you’re not familiar, here is the definition borrowed from our Ultimate Guide to Digital Transformation: Incorporating new business...
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsAccept
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Strictly Necessary Cookies are essential for the smooth functioning of our website. These cookies enable core features such as security, network management, and accessibility. Without these cookies, you may experience reduced functionality or poor performance. As they are critical to your user experience, you cannot opt-out of these cookies.
Performance Cookies, also known as Functional Cookies, enhance your browsing experience by remembering your preferences and improving overall website functionality. These cookies may store information such as your preferred language or location to personalize your visit. While these cookies contribute to a better user experience, you have the option to opt-out if you wish to do so.