If you’re an internet user, chances are great that you’ve interacted with a chatbot at some point. Considered cutting-edge tech just a few short years ago, these service-oriented programs are coordinating a huge portion of the back-and-forth between businesses and...
In the wake of paradigm-shifting events, businesses are often forced to reexamine certain strategies. This is particularly true when it comes to customer support. For consumers, resolving product or service issues in the midst of an already stressful situation can...
How humans in the loop and data labelers strengthen data quality for machine learning and customer success. In its simplest term, data is just a collection of information. Both humans and computers gather data on a daily basis to make judgements that guide us through...
After our first month of deployment, we wanted to take a moment to reflect on the COVID chatbot resource that our team launched with HR.com. Like many organizations, our team had to quickly pivot to ensure we stayed true to our mission of helping teams do their best...
As artificial intelligence (AI) becomes synonymous with modern business, you’ll hear the term digital transformation a lot. If you’re not familiar, here is the definition borrowed from our Ultimate Guide to Digital Transformation: Incorporating new business...
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