If you’re an internet user, chances are great that you’ve interacted with a chatbot at some point. Considered cutting-edge tech just a few short years ago, these service-oriented programs are coordinating a huge portion of the back-and-forth between businesses and...
How humans in the loop and data labelers strengthen data quality for machine learning and customer success. In its simplest term, data is just a collection of information. Both humans and computers gather data on a daily basis to make judgements that guide us through...
After our first month of deployment, we wanted to take a moment to reflect on the COVID chatbot resource that our team launched with HR.com. Like many organizations, our team had to quickly pivot to ensure we stayed true to our mission of helping teams do their best...
As artificial intelligence (AI) becomes synonymous with modern business, you’ll hear the term digital transformation a lot. If you’re not familiar, here is the definition borrowed from our Ultimate Guide to Digital Transformation: Incorporating new business...
Shift happens. And thanks to COVID-19, it happened relatively overnight. Companies, and their employees, all over the planet are realizing that the work from home (WFH) disaster recovery plan is not only convenient and efficient, but incredibly cost effective too –...
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