March 2025 - Capacity

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Improving CX in the AI Age

Improving CX in the AI Age

by Team Capacity | Mar 26, 2025 | Contact Center

This piece was originally published in Contact Center Pipeline. How to meet evolving customer expectations. Contact centers have long been on the front lines of customer service, but today, they’re witnessing a seismic shift in customer expectations. These...

Enhancing Security with Anti-Spoofing Technologies

Enhancing Security with Anti-Spoofing Technologies

by Team Capacity | Mar 5, 2025 | Uncategorized

As the technology companies use becomes more advanced, so are attempts to hack and spoof that technology. Cybersecurity will become more and more important, especially for companies who use AI tools such as voice biometrics. More and more devices and services rely on...