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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
by Josephine Daly Tempelaar | Nov 19, 2025 | Artificial Intelligence
TL;DR AI strategy consulting helps companies identify where AI can add real value. Focus on solving problems and pain points, not the technology. Focus on automating repetitive tasks and ensuring team alignment. Use solutions that fit your existing systems, not the...by Eglė Račkauskaitė | Nov 18, 2025 | AI in the Workplace
TL;DRIntercom is an industry standard leader in customer support solutions. But companies looking for a cheaper solution with more comprehensive features and customization capabilities, Intercom might not be the right fit. Read our guide to learn more about: When and...by Paulina Major | Nov 13, 2025 | Automation, Support Automation
In 2016, Mary Barra, CEO of General Motors, gave a speech about the rapid transformation of the auto industry. She said: “I have no doubt that the automotive industry will change more in the next five to 10 years than it has in the last 50.” Fast forward to today, and...by Alexa Schmitt Bugler | Nov 13, 2025 | AI in the Workplace
TL;DR Zendesk is powerful but often criticized for its high cost, steep learning curve, and slow implementation. Users report difficulty getting timely support and needing significant admin resources to manage Zendesk. A strong Zendesk alternative should offer lower...by Eglė Račkauskaitė | Nov 13, 2025 | AI in the Workplace
TL;DR Microsoft AI agents automate workflows, retrieve files, and assist employees across Microsoft 365 apps. They handle tasks like FAQs, meeting summaries, and coding support. Top alternatives to Microsoft AI agents in 2025 include Capacity, Kore.ai, Guru,...