by Josephine Daly Tempelaar | Nov 19, 2025 | AI Agents & Automation
AI is everywhere. You can’t scroll through LinkedIn without seeing another post about how it’s “transforming business” or “revolutionizing workflows.” But here’s the thing, most companies are still trying to figure out where... by Alexa Schmitt Bugler | Nov 13, 2025 | Contact Center AI
With over 160,000 customers around the globe, Zendesk is a go-to platform in the customer support world. From ticketing and helpdesk tools to automation, self-service portals, and beyond, it’s built to help businesses deliver top-tier support experiences. But here’s... by Scott Litman | Nov 10, 2025 | AI Agents & Automation
Every day, I use ChatGPT, Claude and Grok in my personal life. While it’s been two and a half years, I still marvel at the superpowers that have been bequeathed to us mere mortals by OpenAI, Anthropic, and X.AI and at a trivial cost (I’m a paid subscriber to all... 
