by Eglė Račkauskaitė | Feb 27, 2026 | Contact Center AI
Do you feel like your customer support could use a bit of help to scale and handle increasing customer expectations? Then you’ve probably looked at call center customer support automation platforms and virtual agent tools like PolyAI. Sounding just like a human,... by Alexa Schmitt Bugler | Feb 20, 2026 | Contact Center AI
With the rise of cloud-based technology further enhancing the amount of competition between companies, businesses are on the lookout for innovative ways to stand out from the crowd. Delivering outstanding customer service is one way of doing just that, and outbound... by Eglė Račkauskaitė | Feb 19, 2026 | Contact Center AI
Zendesk vs. Capacity at a glance CapabilityZendeskCapacityEase of setup★★☆☆☆★★★★☆Community and resources★★★★★★★★☆☆Reporting and analytics★★★★☆★★★☆☆Outbound marketing and sales campaigns★★☆☆☆★★★★☆Virtual agent customization★★★☆☆★★★★★Advanced voice... by Team Capacity | Feb 16, 2026 | Contact Center AI
Of all the areas of your business, customer service may seem like the last thing you want to automate–at least if you want to keep customers happy. But demands on businesses to provide quality customer care have never been heavier, and combining automation with human... by Scott Litman | Feb 12, 2026 | Knowledge Management
For more than a decade, I’ve worked at the intersection of AI, enterprise data and customer experience. During that time, my teams have supported tens of millions of pages of enterprise content for companies like Pepsi, Walmart, and American Express—connecting... 
