by Eglė Račkauskaitė | Feb 27, 2026 | Contact Center AI
Do you feel like your customer support could use a bit of help to scale and handle increasing customer expectations? Then you’ve probably looked at call center customer support automation platforms and virtual agent tools like PolyAI. Sounding just like a human,...
by Alexa Schmitt Bugler | Feb 20, 2026 | Contact Center AI
With the rise of cloud-based technology further enhancing the amount of competition between companies, businesses are on the lookout for innovative ways to stand out from the crowd. Delivering outstanding customer service is one way of doing just that, and outbound...
by Eglė Račkauskaitė | Feb 19, 2026 | Customer Experience
Over half of consumers check between three and five channels before committing to a purchase. Your website, social media, customer support, and email communication have to meet or exceed expectations to build enough trust with your audience and turn them into...
by Eglė Račkauskaitė | Feb 19, 2026 | Contact Center AI
Zendesk vs. Capacity at a glance CapabilityZendeskCapacityEase of setup★★☆☆☆★★★★☆Community and resources★★★★★★★★☆☆Reporting and analytics★★★★☆★★★☆☆Outbound marketing and sales campaigns★★☆☆☆★★★★☆Virtual agent customization★★★☆☆★★★★★Advanced voice...
by Team Capacity | Feb 18, 2026 | Customer Experience
Research shows that the most direct cause of customer loyalty is having a low-effort customer experience combined with a good product or service. As a contact center leader, you play a crucial role in the first part of that equation. It’s up to you and your teams to...
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