by Alexa Schmitt Bugler | Aug 25, 2026 | Artificial Intelligence
AI agents are now table-stakes for customer support departments and contact centers. According to Salesforce’s 2026 State of Service: AI Agents report, 70% of organizations who use AI for support report measurable ROI within 60 days. AI agents improve customer... by Eglė Račkauskaitė | Aug 21, 2026 | Artificial Intelligence
Customer experience automation is what allows contact centers to scale their business and reach more people without sacrificing service quality. If you’ve noticed your call or contact center struggles with customer inquiries or repetitive questions like... by Team Capacity | Aug 20, 2026 | News & Stories
Capacity has been named No. 432 on the 2026 Inc. 5000, the annual ranking of the fastest-growing private companies in America. With 813% revenue growth over three years, Capacity earned a spot among the top 500 companies on this year’s list. The recognition... by Alexa Schmitt Bugler | Aug 19, 2026 | Contact Center AI
With over 160,000 customers around the globe, Zendesk is a go-to platform in the customer support world. From ticketing and helpdesk tools to automation, self-service portals, and beyond, it’s built to help businesses deliver top-tier support experiences. But here’s... by Eglė Račkauskaitė | Aug 19, 2026 | Contact Center AI
Are you in the market for autonomous AI agents that can help your customers solve issues on the spot, optimize your support team, and save time? Then you’ve probably come across Sierra AI. This enterprise AI startup, focused on building autonomous AI agents for... 
