by Eglė Račkauskaitė | Aug 21, 2026 | Artificial Intelligence
Knowledge platform integrations for CCaaS bring your knowledge base into the same environment as your other contact center tools and allow you to manage everything from one place. Proper integration with a CCaaS platform also opens the door for further automation,...
by Eglė Račkauskaitė | Aug 21, 2026 | Artificial Intelligence
Outbound AI agent ROI is the return on investment you get after automating your contact center outbound campaigns. Many contact centers still focus on inbound AI agents that can deflect customer inquiries, but the outbound campaign automation benefits like lower cost...
by Team Capacity | Aug 20, 2026 | News & Stories
Capacity has been named No. 432 on the 2026 Inc. 5000, the annual ranking of the fastest-growing private companies in America. With 813% revenue growth over three years, Capacity earned a spot among the top 500 companies on this year’s list. The recognition...
by Alexa Schmitt Bugler | Aug 19, 2026 | Contact Center AI
With over 160,000 customers around the globe, Zendesk is a go-to platform in the customer support world. From ticketing and helpdesk tools to automation, self-service portals, and beyond, it’s built to help businesses deliver top-tier support experiences. But here’s...
by Eglė Račkauskaitė | Aug 19, 2026 | Contact Center AI
Are you in the market for autonomous AI agents that can help your customers solve issues on the spot, optimize your support team, and save time? Then you’ve probably come across Sierra AI. This enterprise AI startup, focused on building autonomous AI agents for...
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