What’s the difference between rule-based and AI-powered chatbots?

Rule-based chatbots depend on keywords in the questions they receive to understand the queries. Then, the chatbot will research predefined answers to provide a relevant response.

On the other hand, AI software-powered chatbots use both machine learning and NLP to provide a more conversational experience. AI-powered chatbots also learn with more interactions using a process based on human reasoning.