Our machine learning engine is on a mission to understand your organization, your role, and what you care about most.
A lot of today’s tech is just now hastily grafting ML onto their outdated systems. Capacity’s support automation platform was built from the ground up on machine learning.
Our proprietary algorithms and NLP, Expert Finder, IDP technology—everything is supported by a framework of state-of-the-art machine learning models. If your organization is looking to adopt AI and ML, choose the platform that was built with AI and ML.
It’s no secret that machine learning and the artificially intelligent systems it powers require a lot of data to operate. The question is, what kind of data is being fed into those systems?
Our machine learning models don’t need your sensitive information to work, which means that nothing is cached or stored without your permission. Capacity’s ML models work great out-of-the-box and get better with time by learning what your customers like or don’t like.
Capacity has a multitude of built-in AI and ML feedback systems to improve the knowledge it shares with your teams.
If Capacity uses an outdated piece of information in an answer, just give the response a thumbs down.
When testing Capacity’s answers, team members can indicate that a piece of information isn’t helpful with in-depth feedback.
Capacity takes all feedback into account to continue learning how we can provide the information your company needs.