In this episode of Practical AI: The Capacity for Good, David Avrin, a Customer Experience Keynote Speaker and Consultant, joins James Diel to reveal the importance of customer retention and how it impacts a company’s revenue. They highlight the need for a customer retention strategy that prioritizes customer happiness, value, and engagement and delve into the challenges of providing a great customer experience, as well as the role of technology, such as AI, in improving customer service.
With an impressive career spanning over two decades, David has captivated audiences across North America and around the globe with his dynamic presentations. His primary focus lies in empowering organizations to better comprehend and establish connections with their evolving customers and clients, enabling them to fortify their businesses for the future.
In addition to his speaking engagements and consulting work, David holds esteemed positions such as the Chairman of The Sounding Board. Moreover he is an accomplished author, having written five influential books including It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back), and his newest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.