Retail AI Customer Experience
Next Generation Retail CX Automation.
Deliver lifelike AI-powered customer service that increases satisfaction, boosts loyalty and maximizes lifetime value—without adding headcount.
Optimize the retail metrics that drive your success
90%+
Customer inquiries automatically resolved
60%
Higher engagement with opted-in shoppers
$3.89
Average revenue generated per automated session
The only CX AI automation platform purpose-built for retail brands
Automate 90% of support inquiries…no agents needed
Most AI platforms answer questions. Ours solves issues, just like a real agent would.
Resolve, don’t just deflect
Automate issue resolution and reduce agent workload.
Cut costs & reduce tickets
Free up resources while reducing expenses.
Increase CSAT & loyalty
Customers get fast, helpful, and intuitive assistance.
Smarter AI. More sales. Happier customers.
Turn every customer interaction into a revenue opportunity with AI-powered personalization.
Maximize conversions
Offer the right promotions to new vs. returning customers.
Strengthen loyalty
Keep top customers coming back with relevant, timely messaging.
Protect your sales
Suggest intelligent exchanges instead of refunds to retain revenue.
Retail-ready AI, designed to deliver from the start
Capacity integrates with your catalog, CRM and order data instantly, without any manual training or complex set up.
Stays up-to-date automatically
No need to feed it new data.
Seamless integration
Works with your existing software for e-commerce.
Intelligent recommendations
Capacity’s retail AI uses all of your data, even from deep in your product spec sheets.
Engage customers at every step via chat, SMS, email and voice
Proactive assistance
Help shoppers find what they need in real time on your online store.
No empty shopping carts
Engage customers before they abandon their shopping cart.
Retail-specific guidance
Provide size and fit advice, back-in stock alerts, gift card support and more.
Easy post purchase support
Handle tracking, returns, refunds, exchanges and feedback.
Success Story
Capacity @ PacSun
of all customer inquiries resolved by AI within the first 30 days of launch
of customers opted in to proactive notifications
conversion rate within 7 days from AI-powered product recommendation
“Seeing the power of automation and the benefits of real-time insights, PacSun’s team has formed a close partnership with the Capacity Customer Success team to develop quarterly plans on undertaking the next use case sets that can continue to move the needle on customer satisfaction and revenue.“
Shirley Gao
CHIEF INFORMATION OFFICER | PACSUN
Trusted by thousands of companies. Loved by millions of customers.
Explore Capacity’s premium features
Knowledge Base: Smarter, self-managing knowledge
Manage all your knowledge in a self-updating system for fast, accurate answers.
Answer Engine: Instant answers, zero guesswork
Turn hours of searching into seconds with a unified knowledge source.
Helpdesk: AI support across every channel
Deliver instant, accurate responses across SMS, email, voice, and chat.
LiveChat: Effortless agent handover
Ensure agents have full chat history and context when you need a human in the loop.
Chat Solutions: Proactive engagement, higher conversions
Engage customers with personalized chats based on location, browsing and shopping habits.
Voice Solutions: 24/7, human-like support
Customers can speak naturally, and AI responds in kind for orders, updates, and support.
Works seamlessly with the retail software you already rely on
Integrate with retail and e-commerce platforms, solutions and thousands of shipping carriers, at no extra cost and without jumping through hoops.
Smarter support, higher sales, and lower costs. Live in less than 30 days
No generic chatbots—just retail-specific, natural conversational AI that increases conversions and customer lifetime value, right out of the box.
Frequently asked questions
How is Capacity different from a typical AI chatbot for e-commerce?
Capacity is built specifically for retail and e-commerce, using advanced natural language processing and context-aware automation. Unlike typical chatbots that rely on scripted responses, Capacity adapts to each customer’s needs, delivering personalized, dynamic support.
Will implementing conversational AI with Capacity help reduce cart abandonment rates?
Yes—Capacity’s conversational AI engages shoppers in real time, addressing questions and concerns as they arise. By guiding customers smoothly through the buying process and offering timely recommendations, it helps reduce cart abandonment.
What does “retail-ready AI” mean, and do I need to train it before going live?
“Retail-ready AI” means that Capacity comes preconfigured for retail use cases—like product inquiries, order tracking, and post-purchase support—so it’s ready to deploy with minimal training. You can get started quickly without extensive setup.
Can Capacity handle refunds, returns, and other post-purchase inquiries automatically?
Absolutely. Capacity is designed to manage post-purchase scenarios, including processing refunds, handling returns, and addressing warranty or service questions, all automatically to ensure a smooth customer experience.
Does your AI integrate with major e-commerce platforms like Shopify?
Yes, Capacity seamlessly integrates with leading e-commerce platforms such as Shopify, BigCommerce, Mageno along with other systems like CRM and order management software, providing a unified experience across your online store.
How does generative AI in e-commerce actually improve the shopping experience for my customers?
Generative AI enhances the shopping experience by understanding customer intent and offering personalized product recommendations. It generates natural, engaging responses that make interactions more intuitive and satisfying.
Is it possible to customize the chatbot interface so it matches my brand’s tone and design?
Yes—Capacity offers extensive customization options, allowing you to tailor the chatbot’s appearance, dialogue, and branding to perfectly align with your company’s tone and design.
Does Capacity AI offer omnichannel support for chat, SMS, email, and voice?
Absolutely. Capacity’s AI provides consistent and personalized support across multiple channels—including chat, SMS, email, and voice—ensuring your customers receive seamless service wherever they reach out.
How does Capacity’s AI improve customer service in the retail industry while maintaining a personal touch with customers?
Capacity automates routine inquiries and tasks, freeing up your team to handle complex issues. Its natural, conversational responses create a warm, engaging experience, ensuring customers feel both supported and personally cared for.
What kind of ROI can I expect, and how quickly can I see results after deploying your solution?
Clients often see measurable improvements within a few weeks. By reducing support costs, increasing conversion rates, and boosting customer satisfaction, Capacity delivers a strong ROI in a relatively short time.
How does Capacity’s analytics feature help me optimize my e-commerce performance?
Capacity’s analytics dashboard provides real-time insights into customer interactions, conversion rates, and support efficiency. These data-driven insights empower you to fine-tune your strategies and continually enhance e-commerce performance.
How does ecommerce automation with Capacity streamline my online operations?
Capacity’s ecommerce automation handles repetitive tasks—like order tracking, follow-ups, and customer inquiries—24/7. This reduces manual errors and workload, ensuring a seamless shopping experience that drives sales and strengthens customer loyalty.
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
