AI Automotive Solutions
More Auto Sales. Instant Service Scheduling.
Get faster sales, smarter service and lower costs, without adding
headcount or compromising your customer experience.
Meet the automative AI that cuts costs while keeping customers happy
Cost per call savings
4.5/5
CSAT
Nothing so automated ever felt so personal
Real conversations that solve real problems, all through AI
Deliver fast, accurate and natural-sounding 24/7 support without frustrating phone menus or robotic scripts.
Understands automotive language
Recognizes vehicle makes, models, service terms and dealership vernacular.
Resolves issues instantly
From scheduling to recall checks and order tracking, AI provides fast, intuitive support.
Omnichannel support
AI keeps context across SMS, chat and voice for a smooth, secure experience.
Free up your agents for what moves your needle forward
Let AI handle routine tasks so your team can focus on what drives your business forward.
More time for sales & service
Free up agents to sell, upsell and provide top-tier customer experiences.
Only escalate complex issues
AI manages routine inquiries, so agents handle the conversations that count.
Prevent burnout & boost morale
Automate repetitive tasks to keep agents engaged and productive.
Smart call routing
When needed, AI connects customers to the right agents and departments.
Smarter AI that engages and retains customers
Our AI automation goes beyond reminders. It connects, reduces no-shows and increases loyalty.
Proactive SMS & voice outreach
Cut no-shows and improve engagement for appointments, recalls and rentals.
Thoughtful follow-ups
Automatically strengthen customer relationships and increase retention.
Personalized contact
AI tailors outreach based on vehicle history, past visits and promotions.
Turn every inquiry into a sales opportunity automatically
Instant lead capture
AI qualifies inbound leads automatically, driving higher ROI.
Seamless upsells
Recommend relevant maintenance, extended warranties and services.
Automatic data
Instantly capture and update customer info, including vehicle details.
Convenient channels
Let customers connect via phone, online chat or SMS—on their terms.
Success Story
Capacity @ Penske
additional reservations confirmed each month
success rate on text confirmations
of calls handled automatically, no human needed
“Working with Capacity has definitely been a positive experience for us. They’ve given us the flexibility to provide multiple communication options for our customers.”
Director of Rental Contact Centers | Penske
Helping top automotive brands deliver faster, smarter support
Explore Capacity’s premium features
Knowledge Base: Intelligent, self-managing knowledge
Manage all your knowledge in a self-updating system for fast, accurate answers.
CRM: Seamless customer data integration
Authenticate customers, update records, and personalize interactions.
Voice Solutions: 24/7, lifelike support
Customers can speak naturally, and AI responds in kind for scheduling and assistance.
SMS Solutions: Instant, automated messaging
Engage customers with AI two-way texting for visits, recalls, and service updates.
Chat Solutions: Real-time, authentic conversations
Offer end-to-end, personalized support through conversational AI chatbots.
Analytics: Data-driven CX insights
Unlock deep visibility into call performance, customer interactions, sales, and ROI.
A solution tailor-made for your auto business
Replace rigid phone menus with actual conversations. Our automotive AI service is designed to enhance your customer experience and provide personalized, human-like support that drives satisfaction and loyalty.
Instantly schedule maintenance and services
With automotive scheduling software, customers can book, modify or cancel appointments effortlessly. AI ensures accuracy, reduces no-shows and eliminates hold times.
Handle recalls automatically
Motor vehicle service notifications keep customers informed about recalls and give them the ability to schedule repairs instantly. No manual follow-ups needed.
Engage every lead 24/7
Capture and qualify leads instantly with Capacity’s voice, SMS and AI chatbot for car dealerships, converting inquiries into booked appointments and sales, even after hours.
Increase service revenue
Proactively remind customers about upcoming appointments, overdue maintenance and service specials to keep them coming back.
Free up your agents to move more iron
When AI intuitively handles scheduling, routine inquiries and service coordination, your sales team can focus on closing deals instead of answering phones.
Fast, reliable help: right when customers need it. AI in automotive is transforming roadside assistance by automating dispatch, reducing wait times and keeping customers informed every step of the way.
Instantly dispatch help with AI-powered automation
Eliminate long hold times. AI gathers key details, verifies coverage and dispatches assistance instantly to ensure customers get help without any frustration or added stress.
Provide real-time updates on service status
Keep customers in the loop with automated SMS and voice updates on estimated arrival times, technician details and service progress to reduce follow-up calls and uncertainty.
Handle roadside inquiries 24/7
From towing to flat tires and jump-starts, Capacity ensures customers get immediate help via voice, SMS, and chat—escalating only the most urgent cases to live agents.
Reduce call volumes and improve efficiency
AI deflects routine inquiries, allowing human agents to focus on complex situations while ensuring customers still receive fast, accurate assistance.
Free up your team to handle emergencies
With AI managing routine roadside requests and policy questions, your team can concentrate on urgent cases that require immediate human attention.
Eliminate long hold times and deliver seamless, automated support. Our AI-powered virtual agents help rental companies streamline operations, reduce costs and keep customers moving—without adding headcount.
Let customer instantly book, modify, or extend rentals
Give customers the freedom to reserve, adjust or extend their rentals anytime through our AI-driven vehicle booking system. Zero wait times. Just fast, hassle-free booking.
Automate damage claims and incident reporting
Speed up processing with AI-powered assistance, guiding customers through reporting damage, filing claims and understanding coverage. All without agent intervention.
Engage every lead 24/7
Never lose a potential booking. Capacity’s AI-driven voice, SMS and chat solutions capture and qualify leads instantly, converting more inquiries into bookings even after hours.
Reduce no-shows and late returns
Automated reminders for pickup times, return deadlines and extensions help reduce no-shows and ensure vehicles get back on time, keeping your fleet optimized and available.
Free up your team for what matters most
Let AI handle routine questions about pricing, availability and policies so your team can focus on providing exceptional in-person service.
Effortlessly integrates with your auto tech stack, right out of the box
Capacity connects seamlessly with your DMS, CRM, scheduling software and other essential tools without any complicated setup or disruptions. Just smooth, hassle-free integrations right out of the box.
Conversational AI that listens, understands and resolves. Just like your best agents.
Provide fast, intelligent and personalized customer support that delivers real solutions to drive customer loyalty, all while cutting costs. Go from purchase to live in just 30 days.
Frequently asked questions
How can AI in the automotive industry help my dealership deliver better customer service?
AI automates routine tasks like scheduling, lead follow-up and support. With Capacity’s AI automotive solutions, your dealership can respond faster and more personally to improve customer satisfaction and building loyalty.
How quickly can I get up and running with Capacity’s automotive AI, and how soon will I see results?
Capacity is designed for rapid deployment. Most dealerships see improvements within a few weeks as our solution quickly integrates with your systems and starts automating key tasks.
Will Capacity’s automotive AI sound natural enough that customers won’t realize they’re speaking to a bot?
Yes, our advanced text-to-speech software delivers clear and natural-sounding responses. Our system is designed to offer a friendly, engaging experience that supports your team and improves service without pretending to be human.
Is this technology meant to replace my sales staff, or just support them in selling more cars?
Capacity’s AI is designed to support your team by handling repetitive tasks like initial inquiries and appointment booking. It complements your sales staff, letting them focus on relationship-building and closing deals.
What sets Capacity’s automotive voice solutions apart from traditional call systems?
Our automotive voice solutions use industry-specific language to offer natural, conversational interactions. This reduces wait times and provides a personalized experience far beyond static, menu-driven systems.
Can an AI chatbot handle follow-ups for financing, leasing, or service reminders at my dealership?
Yes, our AI chatbot for car dealerships can automate follow-ups for financing, leasing and service reminders to ensure timely communication without adding to your team’s workload.
Does AI help with recalls and service reminders so I can keep customers updated automatically?
Absolutely. Artificial intelligence in automotive can trigger recall notifications and service reminders automatically, keeping your customers informed and reducing missed appointments.
How customizable are Capacity’s automotive AI solutions for different service needs?
Our automotive AI solutions are highly customizable. You can tailor workflows, dialogue and integrations to match your dealership’s unique processes and brand voice.
Are Capacity’s solutions compatible with my current automotive retail software?
Yes, Capacity integrates effortlessly with your existing automotive retail software, including CRM, DMS and scheduling systems, ensuring a unified operation.
What new technology in the car industry does Capacity leverage to stay ahead?
Capacity leverages the latest AI automotive solutions, such as advanced natural language processing, real-time analytics and intelligent routing, to keep your dealership competitive in a fast-evolving market.
What benefits does automation in the car industry offer for managing appointments and vehicle maintenance?
Automation simplifies appointment booking and maintenance scheduling by reducing manual errors and no-shows to save costs and improving customer satisfaction. It also enables 24/7 bookings, so customers can schedule appointments any time, adding flexibility and convenience to your service process.
Can Capacity’s AI help improve the overall automotive customer journey?
How do I start using Capacity Automotive solutions?
Request a demo! We’ll show you how Capacity works and help you find the right tools to match your needs.
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
