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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Eglė Račkauskaitė | Feb 9, 2026 | Contact Center, Customer Experience
TL;DR Sentiment analysis tools use AI to detect customer emotion across calls, chats, emails, reviews, and social media. The right conversation analytics software can help your team understand customer intent, personalize responses, coach agents, automate feedback...
by Alexa Schmitt Bugler | Feb 5, 2026 | Artificial Intelligence, Contact Center
As much as generative AI has been in the news and industry publications, you’d be forgiven for thinking it’s the end-all-be-all for contact center AI. And there are generative AI use cases in the contact center to get excited about–from expanding the capabilities of...
by Eglė Račkauskaitė | Feb 3, 2026 | AI in the Workplace, Automation
TL;DR Conversational voice AI has evolved fast and today’s tools sound natural, understand intent, and handle full customer calls end to end. PolyAI is powerful, but factors like pricing transparency, setup complexity, and limited analytics lead many teams to explore...
