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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Eglė Račkauskaitė | Oct 22, 2025 | AI in the Workplace
TL;DR Sierra AI offers autonomous AI agents for customer support, but it isn’t the only solution. We reviewed 10 top Sierra AI competitors, including Replicant, Kore.ai, Capacity, PolyAI, and more. These platforms vary in terms of voice/text support, omnichannel...by Alexa Schmitt Bugler | Oct 21, 2025 | AI in the Workplace, Chatbot
TL;DR AI agents are revolutionizing the way retailers connect with customers, optimizing operations and maximize revenue. Read to learn how AI agents in retail boost conversions, enhance loyalty, and streamline operations—with real-world examples and a breakdown of...by Eglė Račkauskaitė | Oct 21, 2025 | AI in the Workplace, Artificial Intelligence, Automation, Financial Services
TL;DR Hotel chatbots are transforming hospitality by automating guest interactions across channels, delivering 24/7 personalized service, and cutting operational costs. Learn what hotel chatbots are, how they save millions, and see six real-world examples in action....by Eglė Račkauskaitė | Oct 17, 2025 | Future of Work
TL;DRAgentic meaning refers to AI systems that act with autonomy—planning, deciding, and taking action without constant human input. Unlike traditional tools that only respond, agentic AI collaborates across tasks, learns from feedback, and drives real results in...by Team Capacity | Oct 16, 2025 | Capacity News
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity’s conversation intelligence capabilities, providing clients with a unified platform for...