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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Eglė Račkauskaitė | Sep 26, 2025 | AI in the Workplace, Customer Experience
TL;DR Personalized customer experience is evolving alongside rising customer expectations. Benefits include higher customer spending, stronger brand loyalty, and increased buyer trust. Tailoring the user experience is now essential for business success. Real-world...by Eglė Račkauskaitė | Sep 26, 2025 | AI in the Workplace
TL;DR Global energy demand is expected to rise by nearly 25% by 2050. Weather-related disruptions have caused 80% of major outages since 2000, making prevention challenging. Utility companies are embracing AI-powered technologies for predictive insights, automated...by Scott Litman | Sep 19, 2025 | Enterprise Search, Knowledge Management Systems, Knowledge Sharing Platform, Natural Language Processing
Q & A with Karen Kraft, Associate Director of Consumer Insights & Analytics, Johnsonville What are some of the current pain points that you were looking for Capacity’s Answer Engine® to alleviate? We initially hired Capacity’s Answer Engine to help us more...by Team Capacity | Sep 12, 2025 | Artificial Intelligence, Capacity News
Capacity has announced the acquisition of KLaunch, a conversational AI company that helps government, healthcare, nonprofit and sports and entertainment companies better connect with their customers. The acquisition deepens Capacity’s conversational AI...by Alexa Schmitt Bugler | Sep 11, 2025 | Automation, Mortgage Industry
TL;DR Loan automation speeds up applications, approvals, and notifications while reducing errors and costs. Key steps: digitize intake, integrate systems, enable 24/7 AI support, streamline collaboration, and optimize continuously. Implementing loan automation allows...