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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
by Alexa Schmitt Bugler | May 9, 2025 | Automation, Chatbot, Customer Experience
What’s the true cost of a bad customer experience? For 17% of consumers, it’s just one strike and you’re out. In today’s hyper-competitive retail landscape, brands aren’t just competing on price or product—they’re...by Paulina Major | May 9, 2025 | Automation, Chatbot, Contact Center
TL;DR AI in automotive industry improves operations and customer experiences with tools like chatbots, predictive analytics, and virtual agents. Automotive AI enhances manufacturing, quality control, and supply chain management, reducing defects, delays, and costs....by Paulina Major | May 9, 2025 | Automation
TL;DR Automotive chatbots streamline customer interactions by handling FAQs, service bookings, test drives, and trade-in estimates instantly. AI chatbots help dealerships capture and qualify leads automatically, boosting sales while freeing up staff for complex tasks....by Team Capacity | May 5, 2025 | Uncategorized
Author: Scott Litman, Capacity SVP & Formerly Founder of Lucy In the two years since ChatGPT’s public debut, the conversation around knowledge management has intensified dramatically. Most recently I was at an AI summit featuring leaders from OpenAI, Anthropic,...by Paulina Major | May 2, 2025 | Uncategorized
Should I call my clients or just send them a text? It’s a question every salon runs into. And while your team might lean toward one method or the other, the right choice often depends on the moment—whether you’re confirming a last-minute appointment or sending out a...