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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Team Capacity | Nov 25, 2024 | Contact Center
An AI answerer is like your tech-savvy friend who always knows the answers. It uses artificial intelligence to provide responses to questions by understanding and processing natural language. This AI-powered tool is a modern-day essential for customer support because...by Team Capacity | Nov 22, 2024 | Uncategorized
Email: a convenient way to communicate, and a thorn in the side of business efficiency. Modern workers now spend the majority of their time catching up on email and communicating with colleagues, not performing revenue-generating tasks. Plus, customer demands are only...by Team Capacity | Nov 20, 2024 | Uncategorized
Looking for AI tools to make your customer support more efficient? Luckily, you don’t have to start from scratch and develop your own large language model to use AI effectively. New AI as a service (AIaaS) solutions offer ways for businesses to reap all the benefits...by marketing team | Nov 19, 2024 | Uncategorized
Many Nuance customers are looking for an alternative with on-premise Nuance end-of-life approaching in 2025. Some don’t want to – or can’t, because of compliance reasons – migrate to Microsoft’s Azure cloud. Others may be looking for a cheaper alternative or see tying...by Team Capacity | Nov 18, 2024 | Artificial Intelligence, Contact Center, Customer Experience
Customer experience (CX) agents are in a tough spot. To keep KPIs on track they need to be able to quickly resolve customer issues, but often they don’t have the training or information they need to be successful. While ticket volumes are unlikely to go down, new...