Looking for AI tools to make your customer support more efficient? Luckily, you don’t have to start from scratch and develop your own large language model to use AI effectively. New AI as a service (AIaaS) solutions offer ways for businesses to reap all the benefits...
Customer experience (CX) agents are in a tough spot. To keep KPIs on track they need to be able to quickly resolve customer issues, but often they don’t have the training or information they need to be successful. While ticket volumes are unlikely to go down, new...
Just like the internet and email before it, AI is revolutionizing the way we work. But it can be tough to keep up with the terminology. With more and more workers turning to AI to alleviate overwhelming workloads—68% of workers struggle with the pace and volume of...
When customer expectations are higher than ever, a customer experience dashboard is more than just a tool; it’s a necessity. A well-optimized dashboard can streamline your organization’s operations and enhance customer satisfaction. Consumer perceptions of...
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