Use Case Roundup: AI in Knowledge Management
Everyone is talking about AI’s potential to transform business. The technology is being applied in a variety of ways to drive efficiencies, boost productivity, and enable employees to make better decisions. The value of AI often doesn’t truly come to life, until...
Generative AI vs AI: What’s Better for Customer Support?
Just like the internet and email before it, AI is revolutionizing the way we work. But it can be tough to keep up with the terminology. With more and more workers turning to AI to alleviate overwhelming workloads—68% of workers struggle with the pace and volume of...
Three Ways to Optimize a Customer Experience Dashboard
When customer expectations are higher than ever, a customer experience dashboard is more than just a tool; it’s a necessity. A well-optimized dashboard can streamline your organization’s operations and enhance customer satisfaction. Consumer perceptions of...