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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
by Eglė Račkauskaitė | Mar 6, 2026 | Artificial Intelligence
TL;DR Learn more about omnichannel vs. multichannel: differences, similarities, and tips on how to build an effective customer support strategy. Multichannel means offering support across multiple platforms that operate separately. Omnichannel connects those...
by Eglė Račkauskaitė | Mar 6, 2026 | Contact Center
TL;DR Agent productivity problems are usually process problems: unclear workflows, scattered information, and too much busywork. Speed alone isn’t productivity. The right balance of quality metrics and call center efficiency drives real performance. Continuous...