eBook
AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
Start your free Capacity trial
by Paulina Major | Jun 23, 2025 | AI in the Workplace, Automation
In SaaS, customer support is where product experience and brand trust are won—or lost. SaaS users expect fast, technically accurate answers delivered across multiple channels. Meanwhile, support teams are under increasing pressure to scale operations efficiently...by Paulina Major | Jun 23, 2025 | AI in the Workplace, Automation
There are three things that matter in today’s consumer packaged goods market: speed, precision, and data-driven insights. Moving faster than competitors. Resurfacing trends in time to capture new market opportunities. Refining sales and marketing strategies on the...by Eglė Račkauskaitė | Jun 13, 2025 | AI in the Workplace, Automation
Your CPG company is drowning in data—and you know it. SharePoint folders bursting with reports. Vendor dashboards collecting digital dust. Internal drives filled to the brim with spreadsheets that no one opens or even knows exist. You have so much data scattered...by Paulina Major | Jun 13, 2025 | AI in the Workplace, Automation
The consumer packaged goods (CPG) market has never been more competitive. Part of that is because smaller, more agile brands are rewriting the playbook. In the US, up-and-coming players captured about 40% of the overall growth in consumer products in the first half of...by Paulina Major | Jun 10, 2025 | AI in the Workplace, Automation
TL;DR Government workflow automation uses AI to streamline repetitive tasks, speed up services, and improve citizen experiences. Automation frameworks like hybrid, modular, and data-driven approaches help agencies scale efficiently and reduce errors. Real-world...