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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Eglė Račkauskaitė | Jun 27, 2025 | AI in the Workplace, Artificial Intelligence, Automation
TL;DR AI in media industry helps companies automate manual tasks, streamline workflows, and cut operational costs. Media teams use AI to scale content creation, from article outlines to visuals and translations. Unified AI-powered data insights help media companies...by Alexa Schmitt Bugler | Jun 27, 2025 | Artificial Intelligence, Mortgage Industry
TL;DR AI in lending accelerates loan processing, improves accuracy, and enhances borrower experiences. Lenders use AI to automate underwriting, detect fraud, personalize offers, and support customers 24/7. Real-world examples show AI driving higher approval rates,...by Paulina Major | Jun 27, 2025 | AI in the Workplace, Artificial Intelligence, Future of Work, Uncategorized
TL;DR Conversational AI in healthcare automates scheduling, intake, billing questions, and routine patient inquiries to reduce call volume and improve efficiency. AI enables 24/7 patient support across chat, voice, SMS, and email with secure, HIPAA-compliant...by Paulina Major | Jun 27, 2025 | AI in the Workplace, Artificial Intelligence, Customer Experience, Future of Work, Uncategorized
Running a modern healthcare contact center today means navigating a perfect storm of rising patient demands, staff shortages, and outdated systems that can’t keep up. These contact centers serve as the frontline for appointment scheduling, patient inquiries, and...by Eglė Račkauskaitė | Jun 27, 2025 | AI in the Workplace, Artificial Intelligence, Automation
The AI boom may have only kicked off a few years ago, but its impact has already transformed nearly every industry. Media and entertainment are no exception. From streamlining creative workflows to automating customer support and slashing operational costs, AI...