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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
by Eglė Račkauskaitė | May 30, 2025 | AI in the Workplace, Automation
TL;DR AI automates tasks and assists agents to boost BPO call center efficiency. Real-time coaching and self-service speed up onboarding and support. Data insights improve accuracy, customer satisfaction, and reduce costs. You’ve got the talent and the trust—now you...by Scott Litman | May 28, 2025 | Uncategorized
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the past two years, there have been incredible advances in generative AI tools like ChatGPT that have seen millions of working professionals go from first touch to daily indispensable tool in a very...by Eglė Račkauskaitė | May 23, 2025 | Uncategorized
Imagine having a tireless team member who simultaneously boosts your marketing ROI, converts browsing visitors into booked guests, and delights customers without ever taking a coffee break. AI for hotels isn’t just another tech trend—it’s the...by Paulina Major | May 23, 2025 | Artificial Intelligence, Education
TL;DR Enhance student learning and support with AI in education, providing 24/7 access to information and personalized guidance. Reduce administrative workload for faculty and staff through automated responses, smarter scheduling, and data-driven insights. Improve...by Carey Morgan | May 23, 2025 | Uncategorized
AI is hardly a new concept for the banking industry, but adoption varies widely across asset classes, departments and more. Generative AI in banking is an opportunity to create tremendous value for banks, but banking professionals at every level need to understand how...