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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Team Capacity | Jun 17, 2024 | Awards
Textel by Capacity Takes Home the Prize for Top DEVone Partner Earlier this week, NICE announced the winners of the NICE Top Partners of the Year awards at NICE Interactions 2024, the industry’s largest customer experience event. Textel by Capacity was named Top...
by Team Capacity | Jun 12, 2024 | AI in the Workplace, Artificial Intelligence, Automation, Customer Experience, Future of Work, Support Automation
AI has the potential to completely transform the way companies offer support. At the forefront of this trend, AI call centers use a combination of practical and generative AI and automation to streamline their support. But agents are still a crucial part of the...
by Team Capacity | Jun 5, 2024 | Artificial Intelligence, Automation, Chatbot, Customer Experience
Imagine a Contact Center with faster service and fewer tickets. Sounds like a win for agents and customers alike, right? Many Contact Centers are starting to use self-service tools to reduce calls and improve resolutions. Looking ahead, companies can drastically...
