by Team Capacity | Jun 25, 2024 | AI in the Workplace
If you’re running a contact center, you already know the importance of maintaining a high level of customer satisfaction while ensuring operational efficiency. Incredibly, two-thirds of customers say they experience long wait times while dealing with customer...
by Team Capacity | Jun 25, 2024 | AI in the Workplace
In an era where customer expectations are constantly evolving, Contact Centers must adapt to meet these demands while maintaining operational efficiency. The concept of the Virtual Contact Center is becoming increasingly popular, leveraging advanced technologies like...
by Team Capacity | Jun 20, 2024 | AI in the Workplace, Automation, Future of Work, Support Automation
We all know what it’s like to be swamped at work. When problems arise, as they often do, teams and customers both can feel frustrated and overwhelmed. But business automation, powered by AI, can help. New tools, like generative AI and robotic process automation (RPA),...
by Team Capacity | Jun 17, 2024 | Awards
Textel by Capacity Takes Home the Prize for Top DEVone Partner Earlier this week, NICE announced the winners of the NICE Top Partners of the Year awards at NICE Interactions 2024, the industry’s largest customer experience event. Textel by Capacity was named Top...
by Team Capacity | Jun 12, 2024 | AI in the Workplace, Artificial Intelligence, Automation, Customer Experience, Future of Work, Support Automation
AI has the potential to completely transform the way companies offer support. At the forefront of this trend, AI call centers use a combination of practical and generative AI and automation to streamline their support. But agents are still a crucial part of the...
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