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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Paulina Major | Jun 10, 2025 | AI in the Workplace, Artificial Intelligence, Automation
TL;DR Government call center AI solutions reduce wait times, automate FAQs, and provide real-time answers, improving citizen satisfaction. Predictive staffing and smart call routing help handle peak demand without overloading agents. AI-powered modernization boosts...
by Paulina Major | Jun 10, 2025 | AI in the Workplace, Artificial Intelligence, Automation
Let’s be honest—no one has the patience for clunky government services anymore.People expect the same fast, seamless experience from a public agency as they do from eCommerce stores: quick answers, clear next steps, and no getting passed around. But most government...
by Eglė Račkauskaitė | Jun 10, 2025 | AI in the Workplace, Artificial Intelligence, Automation, Contact Center
The BPO (Business Process Outsourcing) digital transformation is booming. In fact, the global call center AI market is expected to grow from $1.6 billion in 2022 to $4.1 billion by 2027—that’s a 21.3% annual growth rate. But with growth comes more competition....
