To stay competitive, customer support teams need to do more to improve customer experiences than post-call satisfaction surveys. Self-service is now the standard for most tier-1 issues, so customers who do call in for assistance expect a seamless, personalized...
Most businesses have a knowledge problem. Rather, they have a lot of it—and no good way to organize it. Despite the vast amounts of data available within a company, it can be almost impossible for any one person—whether in sales, marketing, product research, or senior...
You know you need AI…but how do you make sure it’s effective? Companies that use AI to enhance customer and employee support often see improved efficiency, lower operational costs, and enhanced customer satisfaction. But choosing one vendor from the hundreds on the...
AI isn’t so new anymore, but plenty of business leaders are still learning the differences between various technologies – and importantly, learning when to implement different tools. AI can reduce support costs and increase efficiency across your business, but with...
If you think today’s customers solely want support experiences live via phone; think again. What today’s customers want is a fast, easy resolution of their issue. And they want to do it on the channel of their choice. These rising customer expectations mean that...
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsAccept
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Strictly Necessary Cookies are essential for the smooth functioning of our website. These cookies enable core features such as security, network management, and accessibility. Without these cookies, you may experience reduced functionality or poor performance. As they are critical to your user experience, you cannot opt-out of these cookies.
Analytics Cookies help us understand how users interact with our website. These cookies collect anonymous data about user behavior, such as the number of visitors, time spent on pages, and the types of pages viewed. This information helps us make data-driven improvements to our website, ensuring a better user experience. If you prefer, you can opt-out of these cookies without affecting your browsing experience.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Cookie
Duration
Description
bcookie
1 year
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
li_sugr
3 months
LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.
yt.innertube::nextId
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Cookie
Duration
Description
__cf_bm
30 minutes
Cloudflare set the cookie to support Cloudflare Bot Management.
INGRESSCOOKIE
session
This cookie is used for load balancing and session stickiness. This technical session identifier is required for some website features.
li_gc
5 months 27 days
Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
lidc
1 day
LinkedIn sets the lidc cookie to facilitate data center selection.
UserMatchHistory
1 month
LinkedIn sets this cookie for LinkedIn Ads ID syncing.
VISITOR_INFO1_LIVE
5 months 27 days
YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
visitorId
1 year
ZoomInfo sets this cookie to identify a user.
yt-remote-connected-devices
never
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt-remote-device-id
never
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
