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Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
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Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
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How to Exceed Employee Expectations in Today’s Workplace

How to Exceed Employee Expectations in Today’s Workplace

by Team Capacity | Oct 30, 2019 | AI in the Workplace, Future of Work, Human Resources

Our Cofounder and CEO, David Karandish, recently delivered the webinar, Employee Expectations vs. Employee Experience: How AI Can Help HR Bridge the Gap. In the live-streamed event, he shared how employee experience and expectations often differ substantially. He also...
The Two Buckets of RPA Solutions

The Two Buckets of RPA Solutions

by Team Capacity | Oct 24, 2019 | AI in the Workplace, Artificial Intelligence, Automation, Future of Work, Process Automation

If you use enterprise software, you’re probably aware that Robotic Process Automation (RPA) is sprouting up everywhere. If you run down the list of techno-charged buzzwords, it’s one of the most trending offenders. Despite all the discussion, there’s still a lot...
The Most Competitive Sessions at HR Tech in Less Than 1000 Words

The Most Competitive Sessions at HR Tech in Less Than 1000 Words

by Team Capacity | Oct 10, 2019 | Demo, Future of Work, HR Tech, Human Resources, Recruiting

We filled our time at HR Tech Conference with great conversations with awesome people. As a plus, our Cofounder and CEO, David Karandish, presented in two sessions—and made history in the process. “The hardest presentation to give at the HR Tech Conference is the...
Workflow Empowerment: Bringing RPA, AI, and the Future of Work Together

Workflow Empowerment: Bringing RPA, AI, and the Future of Work Together

by David Karandish | Oct 7, 2019 | AI in the Workplace, Automation, Future of Work, Process Automation

Daniel Coyle’s The Culture Code is one of the seminal works regarding the way culture is developed and codified in the workplace. Coyle distills culture into two essential archetypes: Cultures of Proficiency are cultures where you teach teams to do the same things...

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