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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
by Scott Litman | Nov 10, 2025 | AI in the Workplace
Every day, I use ChatGPT, Claude and Grok in my personal life. While it’s been two and a half years, I still marvel at the superpowers that have been bequeathed to us mere mortals by OpenAI, Anthropic, and X.AI and at a trivial cost (I’m a paid subscriber to all...
by Eglė Račkauskaitė | Nov 10, 2025 | AI in the Workplace, Artificial Intelligence
TL;DRLooking for an alternative to Cognigy? This guide compares the top 10 Cognigy competitors for customer support, including Capacity, Kore.ai, and Zendesk. We’ll cover their: Features Pros Cons User reviews Whether you need no-code chatbot builders, advanced voice...