by marketing team | Jul 20, 2024 | Uncategorized
In the heart of the city stood a bustling contact center, a hub of endless calls and queries. This was where Alex, a visionary contact center manager, worked tirelessly to improve efficiency and customer satisfaction. However, the center faced challenges that seemed...
by marketing team | Jul 18, 2024 | Uncategorized
By Scott Litman, Capacity SVP & Formerly Founder of Lucy The concept of the “last mile problem” is widely recognised across various industries as the challenges faced in the final stage of delivering services or products from a central system to the end user’s...
by Team Capacity | Jul 17, 2024 | Awards, Knowledge Management Systems
We’re excited to share that Capacity has been named to the 2024 KMWorld AI 100 list. The list recognizes leading companies that are using AI to empower clients with intelligent knowledge management. Capacity uses practical and generative AI to deflect...
by Team Capacity | Jul 10, 2024 | Uncategorized
Capacity has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Capacity empowers teams to do their best work and deliver valuable employee and customer experiences across channels. CereProc and SmartAction bring...
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