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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by marketing team | May 17, 2024 | Uncategorized
IVR automation has been around for awhile, but for the most part, it just hasn’t been very good. It’s also been expensive and difficult to deploy. Everyone knows the limitations of IVR systems, and customers have a gag reflex when they hear most call automation. It’s...
by Team Capacity | May 8, 2024 | AI in the Workplace, Artificial Intelligence, Automation, Customer Experience, Support Automation
AI is the buzziest of business buzzwords these days. While you probably know that it will transform your business, you’re not alone if you feel confused about where to start. Many business leaders struggle to identify business opportunities with AI, but your...
by Team Capacity | May 1, 2024 | AI in the Workplace, Artificial Intelligence, Automation, Future of Work, Helpdesks, Support Automation
Is your team drowning in support tickets? Struggling to get eyes on the pile of customer questions in your helpdesk, or respond to them quickly enough? Lean teams, heavy workloads, and rising customer demands put tremendous strain on support strategies. But...| Cookie | Duration | Description |
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