Why Call Centers Need an Answer Engine®
Call center leadership knows the struggle all too well. Reps are bouncing between multiple systems during live calls, searching through scattered documentation and logs spread across tools, platforms, and storage systems—while customers wait on hold. Training new...
Unlocking the Power of AI in Banking: From Automation to Personalization
Artificial intelligence (AI) is driving a seismic shift across the financial services sector. Once limited to error-prone customer chatbots, AI is now a practical and strategic tool that banks can use to transform their operations and goals at scale. Discover...
A 5-Step Ticket Deflection Roadmap for SaaS Support Teams
TL;DR Ticket deflection reduces support volume by resolving common issues before they become tickets—using tools like AI chatbots, knowledge bases, and self-service portals. Benefits include lower costs, improved agent efficiency, higher CSAT, and 24/7 availability...