by Eglė Račkauskaitė | May 8, 2026 | Artificial Intelligence
To improve customer experience in a call center, you need to focus on reducing wait times, improving first contact resolution, personalizing customer service, and offering relevant help. However, achieving this is pricey: the average cost per live conversation with a...
by Alexa Schmitt Bugler | May 1, 2026 | Customer Experience
CSAT vs NPS vs CES are three CX metrics that contact centers track to measure customer satisfaction, net promoter score, and customer effort score. These metrics reveal how customers feel when they interact with your business and how easily they can reach your team...
by Eglė Račkauskaitė | Apr 24, 2026 | Artificial Intelligence
By now, you’ve probably heard about the benefits of AI support tools for education. According to Microsoft’s special report, AI in Education (2025), 86% of education organizations use generative AI, mainly to provide personalized teaching and simplify...
by Eglė Račkauskaitė | Mar 6, 2026 | Customer Experience
Customer expectations are changing faster than ever. In fact, 57% of customer care leaders expect service demand to keep climbing. Customers have little patience for generic interactions or long wait times. They want fast, personalized support and a seamless...
by Eglė Račkauskaitė | Feb 19, 2026 | Customer Experience
Over half of consumers check between three and five channels before committing to a purchase. Your website, social media, customer support, and email communication have to meet or exceed expectations to build enough trust with your audience and turn them into...
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