by Eglė Račkauskaitė | May 29, 2026 | Artificial Intelligence
AI solutions for automotive customer experience help companies deflect repetitive inquiries, reduce busy work, improve customer experience, and limit no-shows. Many companies are following the automation path. A recent Grand View Research report estimates that...
by Eglė Račkauskaitė | May 29, 2026 | Artificial Intelligence
Outbound calls help contact centers reach more customers, increase sales revenue, and break the limits of inbound. The right outbound strategy can generate thousands and help position your business in front of your direct audience. However, your outbound strategy can...
by Eglė Račkauskaitė | May 8, 2026 | Artificial Intelligence
To improve customer experience in a call center, you need to focus on reducing wait times, improving first contact resolution, personalizing customer service, and offering relevant help. However, achieving this is pricey: the average cost per live conversation with a...
by Alexa Schmitt Bugler | May 1, 2026 | Customer Experience
CSAT vs NPS vs CES are three CX metrics that contact centers track to measure customer satisfaction, net promoter score, and customer effort score. These metrics reveal how customers feel when they interact with your business and how easily they can reach your team...
by Eglė Račkauskaitė | Apr 24, 2026 | Artificial Intelligence
By now, you’ve probably heard about the benefits of AI support tools for education. According to Microsoft’s special report, AI in Education (2025), 86% of education organizations use generative AI, mainly to provide personalized teaching and simplify...
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