by Eglė Račkauskaitė | Aug 18, 2026 | Customer Experience
How many customer interactions does your team cover daily? And more importantly, how many of them contribute to increasing customer satisfaction scores or generating new sales? The way your support team interacts with customers, along with the self-service options you...
by Eglė Račkauskaitė | Aug 18, 2026 | Customer Experience
The question of how to improve call center customer service is on every CX leader’s mind. Running a call center is a difficult task, especially when it has one of the highest employee turnover rates, reaching as high as 60% per year (Invoca 2025). Now add rising...
by Eglė Račkauskaitė | Aug 17, 2026 | Artificial Intelligence
AI is transforming industries at lightning speed—powering everything from smarter customer support to streamlined operations that save time and cut costs. And the media and entertainment world is riding that wave too. According to a 2026 Grandview Research...
by Eglė Račkauskaitė | Aug 17, 2026 | Customer Experience
Delivering a great customer experience isn’t optional—it’s what makes your business successful. But let’s be honest: the bar for customer service is higher than it has ever been. Speed, convenience, and personalization are just the basics modern consumers expect. To...
by Eglė Račkauskaitė | Aug 10, 2026 | Customer Experience
Customer service in the BPO (business process outsourcing) industry is evolving and expanding. Sixty-one percent of customer support leaders report an increase in call volumes, and 58% expect the trend to continue. So, offering a support team across a few locations no...
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