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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Team Capacity | Jan 5, 2021 | Artificial Intelligence, Chatbot, Natural Language Processing
With digital transformation streamlining various business processes, implementing artificial intelligence (AI) and machine learning (ML) solutions is becoming integral to success. One of the key elements of efficient business operation is top-notch customer service....
by Team Capacity | Jan 4, 2021 | Artificial Intelligence, Automation, Mortgage Industry
Dealing with mortgage origination as a mortgage lender was once a time-consuming process because of the high volume of loans as well as the time taken to process them. Working with underwriters is already complicated and can lead to extra manual work that sometimes...