Support Automation Defined
Supporting employees in any company is often a challenging task due to the number of questions and problems needing to be addressed. Otherwise known as a helpdesk, those involved in these roles frequently get overloaded with request tickets, sometimes leading to...
Promoting From Within: Dylan Williams
With a new year, comes new possibilities! For Dylan Williams, his new possibilities have started with a much-earned promotion. Dylan started working at Capacity back in May 2019 as a Software Engineer and he was recently promoted to the Apps Development Team...
Top 6 Tips for Successfully Implementing RPA in the Workforce
Robotic process automation (RPA) has garnered global popularity over the last few years, and according to a Deloitte survey, 72% of businesses have adopted it. This technology enables organizations to increase output by automating repetitive and tedious tasks and...