by Alexa Schmitt Bugler | Jul 22, 2026
Not too long ago, customer experience (CX) automation platforms were something out of a sci-fi movie. Now, they are a reality! CX automation platforms are revolutionizing the way businesses interact with customers and provide them with better, more efficient service.... by Eglė Račkauskaitė | Jul 22, 2026 | AI Agents & Automation
Agentic AI and generative AI help contact and call centers personalize their services, improve customer experience, ease agent workload, and enhance the image of the business. These artificial intelligence (AI) automation solutions not only generate content and help... by Eglė Račkauskaitė | Jul 22, 2026 | AI Agents & Automation
Agentic AI for contact centers can adapt on the fly, handle hundreds of calls and chats at once, personalize customer service from the first hello, and even surface the right information when your agents need it most. Deloitte predicts that within the next two years,... by Eglė Račkauskaitė | May 22, 2026 | Artificial Intelligence
Automated customer service removes busy work, provides instant and more personalized customer support, and helps your contact center cut costs and generate more revenue without you lifting a finger. However, the key to all these benefits is not adding yet... by Steve Frederickson | Apr 30, 2026 | Artificial Intelligence
By Scott Litman, SVP at Capacity & Steve Frederickson, Senior Director of Product at Capacity Something quietly dangerous is happening in boardrooms and product meetings across the country. Business leaders are commissioning AI-powered customer service and support... 
