by Alexa Schmitt Bugler | Aug 21, 2026
What is workflow automation? Workflow automation is the use of software, apps and AI to complete business tasks automatically, without manual intervention. Workflow automation often follows a set of pre-determined rules or triggers to execute one task or a series of...
by Eglė Račkauskaitė | Aug 10, 2026 | AI Agents & Automation
With 79% of customer support agents believing that working alongside AI agents could improve their work quality and make them more productive, it’s impossible to ignore agent-assist technology and its impact on team efficiency. So, if you’re just starting your...
by Alexa Schmitt Bugler | Jul 22, 2026
Not too long ago, customer experience (CX) automation platforms were something out of a sci-fi movie. Now, they are a reality! CX automation platforms are revolutionizing the way businesses interact with customers and provide them with better, more efficient service....
by Eglė Račkauskaitė | Jul 22, 2026 | AI Agents & Automation
Agentic AI and generative AI help contact and call centers personalize their services, improve customer experience, ease agent workload, and enhance the image of the business. These artificial intelligence (AI) automation solutions not only generate content and help...
by Eglė Račkauskaitė | Jul 22, 2026 | AI Agents & Automation
Agentic AI for contact centers can adapt on the fly, handle hundreds of calls and chats at once, personalize customer service from the first hello, and even surface the right information when your agents need it most. Deloitte predicts that within the next two years,...
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