by Eglė Račkauskaitė | Mar 27, 2026 | Artificial Intelligence
Running an efficient contact center is a challenging task. You have to ensure an excellent customer experience while also supporting your teams and scaling the business. With the call center market going from USD 1.91 billion in 2024 to USD 5.75 billion by 2030, you...
by Alexa Schmitt Bugler | Feb 9, 2026
Low-code automation is a process that uses low-code tools to create and deploy business applications. These platforms enable business users without coding skills to develop software solutions, including enterprise process automation. Low-code automation has...
by Josephine Daly Tempelaar | Nov 19, 2025 | Artificial Intelligence
AI is everywhere. You can’t scroll through LinkedIn without seeing another post about how it’s “transforming business” or “revolutionizing workflows.” But here’s the thing, most companies are still trying to figure out where...
by Eglė Račkauskaitė | Nov 13, 2025 | Artificial Intelligence
With 79% of customer support agents believing that working alongside AI agents could improve their work quality and make them more productive, it’s impossible to ignore agent-assist technology and its impact on team efficiency. So, if you’re just starting your...
by Scott Litman | Nov 10, 2025 | Artificial Intelligence
Every day, I use ChatGPT, Claude and Grok in my personal life. While it’s been two and a half years, I still marvel at the superpowers that have been bequeathed to us mere mortals by OpenAI, Anthropic, and X.AI and at a trivial cost (I’m a paid subscriber to all...
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